§ 1 Contracting parties

Med One Solution Ltd.
32 Creedwell Orchard, Flat 223
Taunton, TA4 1JY
United Kingdom

(hereinafter referred to as the contracting party in the following text)

2 General provisions, scope

All services provided by the contracting party to the customer are based exclusively on the following general terms and conditions. Deviating regulations only apply to the extent that they have been agreed upon between the contracting party and the customer or are expressly mentioned in these general terms and conditions.

§ 3 Payment, due date, payment delay

(1) Payment for the goods can be made by credit card, PayPal, instant bank transfer or invoice. The contracting party reserves the right to accept or exclude specific payment methods on an individual basis.

(2) In case of payment via PayPal, the customer is obliged to pay the purchase price immediately after conclusion of the contract.

(3) If the customer is in default of payment, he is liable for any negligence during this time. He is liable for damages even in the case of accidental occurrence, unless the damage would have occurred even with timely payment.

(4) During the payment delay, the purchase price shall accrue interest. The default interest rate shall be five percentage points above the base rate for the year. In legal transactions in which a consumer is not involved, the interest rate shall be eight percentage points above the base rate.

(5) The assertion of further damages is not excluded.

§ 4 Delivery

(1) Delivery will be made by sending the goods to the address provided by the customer. The delivery period is generally 3-5 working days after receipt of the purchase price. These details are non-binding, unless otherwise agreed.
(2) Delivery is subject to the packaging and shipping costs stated in the online order. For deliveries abroad, unless otherwise stated, the price for packaging and shipping will be calculated separately by weight. If the customer requests a specific mode of shipment that incurs higher costs, he shall also bear these additional costs.

§ 5 Retention of title

The goods remain the property of the contracting party until full payment has been made. Prior to the transfer of ownership, pledging, transfer of ownership by way of security, processing or restructuring without the express consent of the contracting party is not permitted.

§ 6 Prices

(1) The respective price stated for our goods is inclusive of any applicable value-added tax and other price components and is the final price. The price does not include delivery and shipping costs.
(2) With the updating of the contracting party's internet pages, all previously stated prices and other information concerning goods becomes invalid.
(3) The price at the time the customer makes a binding purchase offer is relevant for invoicing.

§ 7 Right of Withdrawal

((a) The contracting party has the right to withdraw from the contract even with regard to an outstanding part of the delivery or service if incorrect information has been provided regarding the creditworthiness of the customer or objective reasons concerning the solvency of the customer have arisen, and the customer, upon request of the contracting party, neither makes an advance payment nor provides suitable security before delivery, or if insolvency proceedings are opened over the assets of the customer or an application for the initiation of insolvency proceedings is rejected due to lack of covering assets.
(b) Regardless of the contracting party's claims for damages, partial retractions already performed must be invoiced and paid for in accordance with the contract.

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days:

  1. In the case of a purchase contract, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
  2. In the case of a contract for multiple goods ordered under a single order and delivered separately, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the final goods.
  3. In the case of a contract for the regular delivery of goods over a fixed period, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods.

To exercise your right of withdrawal, you must inform the contracting party by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. Please fill out the following cancellation form and return it to us signed via email:    

– Beginning of sample cancellation form –

Cancellation

I/we hereby revoke (*) the one(s) from me/us (*) contract concluded with regard to the
Purchase of the following goods (*)/provision of the following service (*):
_______________________________________________________
_______________________________________________________
_______________________________________________________

Order number / Order: ___________________________________
Ordered on (*)/received on (*):
__________________________________________
Name of consumer(s):
__________________________________________
Address of consumer(s):
__________________________________________
________________________________________
Consumer(s) signature

Date: __________________________________

(*) Strike out any incorrect information.

– Sample revocation form-

To comply with the revocation period, it is sufficient to send notice of the exercise of the revocation before the revocation period expires.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notice of your revocation of this contract. We shall use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this refund.

We may refuse to make the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to the contractual partner immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. This deadline is met if you send the goods before the expiration of the fourteen-day period.

Returns will only be accepted if the goods are returned postage-paid with the name, address, telephone number, and order number specified.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

Exclusion of the right of revocation

Orders of sealed goods, such as food supplements, which are not suitable for return for reasons of health or hygiene once the seal has been removed after delivery, or of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer or of goods which can quickly spoil or whose expiry date would be quickly exceeded cannot be revoked.

– End of revocation instruction –

§ 8 Warranty

(1) If the item is defective, the customer has the right to demand, at his option, the rectification of the defect or the delivery of a defect-free item. The contractual partner may refuse the form of subsequent performance chosen by the customer if it is possible only at disproportionate cost. The value of the item in defect-free condition, the significance of the defect and the question of whether recourse could be taken to the other form of subsequent performance without significant disadvantage to the buyer must be considered in particular. In this case, the customer's claim is limited to the other form of subsequent performance; the right of the contractual partner to refuse to do so under the conditions of sentence 1 remains unaffected.
(2) If the product has already been used, a reduction in value can be determined by the contractual partner upon return if the product has been subject to wear and tear or improper use, which will be offset against the refund of the purchase price.
(3) If the purchase is a commercial transaction for both parties, the customer shall inspect the goods immediately after delivery to the extent that this is feasible in the normal course of business. If a defect becomes apparent, he must report it to us immediately. If the customer fails to make the report, the goods are deemed to have been approved, unless it is a defect that was not recognizable during the inspection. If such a defect becomes apparent later, the report must be made immediately upon discovery; otherwise, the goods will also be deemed to have been approved with respect to this defect. These provisions shall not apply if the defect has been fraudulently concealed. Timely dispatch of the report is sufficient to preserve the customer's rights.
(4) If the contractual partner provides a product free of defects for the purpose of subsequent performance, he may demand return of the defective item from the customer.
(5) Damage caused by improper or non-contractual measures of the customer, in installation, connection, operation or storage do not constitute a claim against the contractual partner. Improperness and non-contractualness is determined in particular by the information provided by the manufacturer of the delivered goods.

§ 9 Limitation of Liability

(1) The contractual partner is liable only for damages caused by intentional or grossly negligent conduct or culpable violation of a material contractual obligation by the contractual partner or his agents, except for damages caused by injury to life, body or health other than above. Any further liability for damages is excluded. The provisions of the Product Liability Act shall remain unaffected.
(2) According to the current state of the art, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. The contractual partner shall therefore not be liable for continuous availability of the online shop.

§ 10 Data protection

All personal data required to execute the order will be stored in machine-readable form and treated confidentially. The data required for the processing of an order, such as name and address, will be passed on to companies commissioned with the delivery of the goods as part of the execution of the delivery.

§ 11 Place of jurisdiction

The parties agree to apply the law of the United Kingdom. For disputes arising out of the contract, London shall be the place of jurisdiction.

§ 12 Severability clause

Should any provision of these terms and conditions be invalid or unenforceable, the remaining provisions of these terms and conditions shall remain unaffected.

§ 13 Withdrawal from the contract

In the event of a justified withdrawal of a consumer from the contract, a refund of the purchase contract will only be made against the return of the goods received by the buyer. This is a condition that the goods are still in their original packaging and undamaged, and that the original invoice is included. For items that are impaired by wear or whose packaging is damaged, a reasonable fee for the reduction in value will be charged. The cost of the return shipment shall be borne by the buyer.

Klarna

In collaboration with Klarna Bank AB (publ)), We offer the following payment options, with payment processed by Klarna, at Sveavägen 46, 111 34 Stockholm, Sweden:

  • Invoice: The payment deadline is [14] days from the date the goods/tickets are shipped or, for other services, from the date the services are provided. You can find the complete invoice conditions for the countries where this payment method is available here: GermanyAustria.
  • Instalment payment: With the financing service from Klarna, you can pay for your purchase in fixed or flexible monthly instalments according to the conditions specified at checkout. The instalment payment is due at the end of each month upon receipt of a monthly invoice from Klarna. Further information about the instalment payment, including terms and conditions and European standard information for consumer credit for the countries where this payment method is available, can be found here (only available in the specified countries): GermanyAustria.
  • Sofortüberweisung: Available in Germany, Austria. Your account will be charged immediately after placing the order.
  • Lastschrift: The payment will be deducted after the shipment of the product. The exact time will be communicated to you via email. For more information, please refer to the details provided. here.
  • Credit card (Visa/Mastercard): Available in Germany. The debit will be made after shipment of goods or tickets / availability of service or in the case of a subscription according to the communicated times.

The use of payment methods invoice, installment purchase, and direct debit requires a positive credit check. Therefore, we will forward your data to Klarna in the context of the purchase initiation and processing of the purchase contract for the purpose of address and credit check. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use can be found here here. You can obtain general information about Klarna here here. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and in accordance with the information provided in Klarna's privacy policy is being addressed.